Have team members reached out to you saying they did not receive their uMap™ invitation email? Follow the steps below to troubleshoot this issue.
Step 1: Check junk or spam folder in inbox
Have the team member verify the email invitation did not get sent to their junk or spam folder.
Step 2: Verify the user's email address was added correctly
Log into your account (app.myumap.com) and click on the Admin tab – and then the Users tab. You will land on a page titled: Manage users. Search for the user's name and check their email address is correct. Learn how to update a user's email address here.
If users were added through an HRIS integration, ensure the email address matches the one in your internal HRIS system.
Step 3: Check if the team member unsubscribed from our emails?
Ask the team member if they unsubscribed from our previous emails. Contact our Support Team for further assistance.